Privacy policy

Your privacy is important to us. This Privacy Policy explains how Luxe Haven (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website https://luxehavendecor.store/

1. Information We Collect

We may collect the following types of information when you use our website:

  • Personal details such as your name, email address, billing and shipping address, and phone number.

  • Payment information (processed securely by third-party providers; we do not store card details).

  • Order details including products purchased, order dates, and delivery information.

  • Technical data such as your IP address, browser type, and device information.

  • Marketing preferences and communication interactions (e.g., email subscriptions).

2. How We Use Your Information

We use your data to:

  • Process and fulfil your orders

  • Communicate with you regarding your purchase or enquiries

  • Improve our website, products, and services

  • Send you marketing updates (only with your consent)

  • Comply with legal obligations and prevent fraud

3. How We Protect Your Data

We use secure servers, SSL encryption, and trusted third-party payment processors to keep your information safe. Access to your personal data is restricted to authorised personnel only.

4. Sharing Your Information

We may share your data with:

  • Trusted service providers (e.g., Shopify, payment gateways, delivery couriers) who help operate our business

  • Law enforcement or authorities when required by law
    We do not sell, rent, or trade your personal information to third parties.

5. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage or disable cookies in your browser settings at any time.

6. Your Rights (Under UK GDPR)

You have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your data (“right to be forgotten”)

  • Withdraw consent for marketing communications

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been violated

To exercise these rights, please contact us at admin@luxehavendecor.store

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by UK law (e.g., for tax and accounting purposes).

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Email: admin@luxehavendecor.store