FAQs

1. Where is Luxe Haven based?
We are proudly based in the United Kingdom. All our products are shipped from trusted UK and international partners to ensure the highest quality and reliability.

2. How can I place an order?
Simply browse our collections, add your favourite items to the cart, and proceed to secure checkout. You’ll receive an email confirmation once your order has been placed.

3. What payment methods do you accept?
We accept major debit and credit cards, PayPal, Apple Pay, Google Pay, and other secure payment options available at checkout.

4. Can I change or cancel my order?
If you wish to make changes or cancel your order, please contact us at admin@luxehavendecor.store within 24 hours of placing it. After this period, your order may already be in processing or dispatched.

5. When will my order arrive?
Orders are typically processed within 1–2 business days.
Delivery within the UK usually takes 3–7 business days, depending on your location. International shipping times may vary.

6. How do I track my order?
Once your order is dispatched, you’ll receive a shipping confirmation email with a tracking link to follow your parcel’s journey.

7. What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and in resellable condition. For full details, please visit our Return & Exchange Policy page.

8. Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping costs and delivery times will be displayed at checkout.

9. What should I do if I receive a damaged or incorrect item?
We’re truly sorry for the inconvenience. Please contact our support team within 48 hours of receiving your order, and we’ll arrange a replacement or refund promptly.

10. How can I contact Luxe Haven?
You can reach us via email at admin@luxehavendecor.store or through our Contact Us page. We aim to reply within 24–48 hours (excluding weekends and holidays).